Refund & Return Policy

Refund & Return Policy

Requirements for returns/exchange.

1. Contact our customer support team at support@caydans.com or 801-742-7090 and begin the troubleshooting process. This must be done within 30 days from the date of purchase.
2. You will be asked to provide the reason why you are not happy with the product followed by required images/videos of how the product is unsatisfactory.
3. The returned items should include all parts as delivered and should be in its original condition. Your item(s) must be unused, in the original packaging and in a resellable condition.

Once the return request has been approved, you will need to send the product back to us with a tracking number and order number. Once your item(s) are received and inspected, we will send you an email to notify you that we have received your returned item(s). Please note that it may take some time for the logistics department to confirm the return. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.

 

The 30 day money back guarantee does not apply for:

1. Incorrect use
2. Product was somehow damaged by the customer

 

Shipping costs are non-refundable. Return shipping costs are not covered by Caydans.